Senior Technical Writer

Ping Identity Corporation; United States; Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Senior Technical Writer to join our documentation team. You will collaborate with engineers, product teams, and subject matter experts to define and maintain core documentation for Ping Identity's products across cloud and on-premises environments.

You will translate complex concepts into clear, user-friendly content for multiple audiences, advocate for docs throughout the SDLC, and work in a Docs-as-Code environment using GitHub and AsciiDoc.

Qualifications

• Experience with Agile development methodologies.
• Ability to manage multiple projects and meet deadlines with minimal supervision.
• Proactive in exploring unreleased features and collaborating with engineering teams.
• Experience with Markdown languages, version control, and single-source techniques.
• Familiarity with Jira and Confluence or similar PM platforms.
• Experience using AI assistants for code generation, summaries, and style checks.
• Understanding of documentation site build/publish processes (Jenkins, Antora).
• Ability to collaborate effectively both in-person and remotely.
• Ability to craft content for humans and structure docs for AI tools/search engines.

Responsibilities

• Collaborate with SMEs, engineers, and product teams to create and maintain documentation for Ping Identity products.
• Deliver docs for cloud-based services and on-prem software for diverse audiences.
• Investigate, research, and learn product features and standards.
• Translate complex concepts into clear, user-friendly content with examples and use cases.
• Advocate for documentation throughout the software development lifecycle.
• Work with AsciiDoc in a Docs-as-Code environment using GitHub.
• Follow SDLC to anticipate documentation needs.
• Provide constructive edits for writer or developer-contributed content.

Skills

Agile development

Project management

Docs-as-Code

Markdown

Version control

GitHub

AsciiDoc

Jira

Confluence

Antora

Jenkins

AI assistance use

Tools

Jira

Confluence

GitHub

AsciiDoc

Antora

Jenkins

Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity's portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.

You will:

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
• Investigate, research, and learn our products and the standards they depend on
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
• Provide constructive structural and technical edits for writers or developer-contributed content.

You have:

• Prior experience or exposure to software development, including familiarity with Agile development methodologies
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
• Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
• Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
• Experience with Jira and Confluence or similar project management platforms
• Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
• Understanding of how documentation sites are built and published (Jenkins, Antora)
• Demonstrated ability to collaborate effectively face to face and remotely
• Provided constructive structural and technical edits for writers or developer-contributed content
• A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines and coding assistants.

You have the advantage if you have experience:

• Working in a Docs-as-Code environment
• Scripting/programming (Java, Bash, Python, or JavaScript)
• Building, installing, configuring, and debugging client and server software
• Documenting identity and access management applications for power users
• Documenting for a developer audience, especially API documentation
• Simplifying complex content
• Adapting and demonstrating a willingness to learn new technologies and tools
• Writing and maintaining AI skill files and instructions for AI agents and developer tooling.

Salary Range: $95,000-$115,000

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.