Lead Technical Writer

Jobtailor

California (MO)

On-site

USD 120,000 - 180,000

Full time

6 days ago

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Job summary

Jobtailor is seeking an experienced technical writer to own and maintain Salesforce documentation, primarily for Agentforce Sales and related suites. You will craft content for Admin, end users, and developers, translating complex tech into clear, approachable material.

Collaborating with product managers, engineers, and UX, you will produce online help, guides, and in‑app assistance while defining scope and managing stakeholder expectations in an Agile setting.

Qualifications

8-10+ years of experience documenting software for Admin and end user audiences.
Ability to write accurate, concise, and approachable content.
Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
Excellent project management skills.
Excellent stakeholder management skills.
Experience juggling multiple priorities and defining scope with content and engineering stakeholders.
Ability to self-manage and prioritize to align with teams.
Ability to quickly learn complex technologies.
High standards of quality and attention to detail.
Experience with XML-based authoring tools like Markdown, Oxygen, Flare.
Experience with source control such as Perforce or Git.
Excellent problem solving and communication skills.
Customer advocacy and collaboration in Agile environments.
Experience with Salesforce products and AI tools for content creation (desired).
Experience creating API documentation and reading code samples (desired).

Responsibilities

Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
Create comprehensive, accurate, and approachable content for Admin, end user, and developer audiences.
Help audiences understand and connect with complex technical subjects.
Collaborate with product managers, engineers, the user experience team, cross‑functional stakeholders, and other writers.
Produce online help, in‑app assistance, guides, videos, and other content.
Define scope where ambiguous and set and manage expectations with content and engineering stakeholders.
Work in an Agile development environment.

Skills

Technical Writing

API Docs

Salesforce

Gen AI

XML Tools

Markdown

Git

Perforce

Stakeholder Mgmt

Agile

Project Mgmt

Code Reading

Attention to Detail

Tools

Oxygen

Flare

Job description

Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites
Create comprehensive, accurate, and approachable content for Admin, end user, and developer audiences
Help audiences understand and connect with complex technical subjects
Collaborate with product managers, engineers, the user experience team, cross‑functional stakeholders, and other writers
Produce online help, in‑app assistance, guides, videos, and other content
Define scope where ambiguous and set and manage expectations with content and engineering stakeholders
Work in an Agile development environment

Requirements

8-10+ years of experience documenting software for Admin and end user audiences
Ability to write accurate, concise, and approachable content
Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
Excellent project management skills
Excellent stakeholder management skills
Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
Ability to self‑manage and self‑prioritize to get alignment
Ability to quickly learn complex technologies
High standards of quality and attention to detail
Experience with common XML‑based authoring tools, like Markdown, Oxygen, or Flare
Experience with source control software, such as Perforce or Git
Excellent problem solver
Excellent communication and interpersonal skills
Strong advocate for the customer
Experience working in an Agile development environment
Experience with Salesforce products (desired)
Experience with AI tools used for content creation or management (desired)
Experience creating API documentation and the ability to read and understand code samples (desired)

Core Competencies

Demonstrates expertise in creating and maintaining documentation for Salesforce applications, with a strong focus on producing clear and concise content for diverse audiences. Proficient in project management and stakeholder collaboration within an Agile development environment.

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