Senior Technical Writer - AI Cybersecurity Docs (Remote)

Dropzone AI; United States; Remote; USD 140,000 - 155,000; Full time

Benefits offered by this job

Company paid health insurance

401K with employer match

Self-Managed PTO

Parental leave

Job summary

Dropzone AI is hiring a Senior Technical Writer to own how we explain our platform to SOC teams and admins. You will craft documentation across integrations, admin/config, API references, and release notes, collaborating with product, engineering, CS, and sales engineering.

You’ll join a fully remote, fast-moving startup that values precise documentation and customer enablement. You’ll work directly with engineers to pull accurate details as features are built, ensuring customers can succeed

Qualifications

• 5+ years of technical writing experience for software products with a technical buyer, with at least 2 years documenting APIs, integrations, or infrastructure-adjacent products.
• Docs-as-code fluency: Git, Markdown, and at least one static documentation framework such as Docusaurus, MkDocs, Mintlify, or equivalent.
• Ability to read code and API specifications well enough to document them accurately and to notice when the implementation disagrees with the spec.
• A portfolio that shows you can explain a complex system to a practitioner under time pressure, with structure and precision rather than volume.
• Comfort interviewing engineers and product managers to extract what actually happened, and the persistence to keep asking until the answer is complete.
• Strong editorial judgment: you know what to leave out, and you can defend it.
• Experience owning a documentation set end to end, including information architecture and maintenance, not just individual articles.
• A preference for focused ownership over distributed coordination. You do your best work deeply embedded in a product with a small, accountable team.
• Early-stage startup mindset. You thrive on ambiguity and move with lightspeed execution
• Being data-driven is part of your DNA.

Responsibilities

• Own the customer documentation platform: information architecture, authoring workflow, review process, publishing, and search.
• Write and maintain integration guides for every supported data source and alert source in a repeatable template.
• Write admin and governance documentation for enterprise and MSSP customers: tenant management, access control, API keys, audit trail, and response action authorization.
• Own the API reference and developer-facing docs, collaborating with engineering to keep them generated from source where possible.
• Write release notes that explain changes, rationale, beneficiaries, and limitations.
• Explain how investigations are structured, how evidence and uncertainty are presented, and what the system does and does not do.
• Partner with customer success to close documentation gaps that generate tickets.
• Establish a style guide and docs-as-code workflow that engineers and PMs can contribute to.

Skills

Technical writing

APIs documentation

Docs-as-code

Engineer interviews

Editorial judgment

Information architecture

Startup mindset

Tools

Git

Markdown

Docusaurus

MkDocs

Mintlify

Job description

Dropzone AI is hiring a Senior Technical Writer to own how we explain our platform to SOC teams and admins. You will craft documentation across integrations, admin/config, API references, and release notes, collaborating with product, engineering, CS, and sales engineering.

You’ll join a fully remote, fast-moving startup that values precise documentation and customer enablement. You’ll work directly with engineers to pull accurate details as features are built, ensuring customers can succeed