Senior Technical Writer - AI Platform & Developer Docs

C3.ai, Inc.; Redwood City, Northern (CA, KY); Hybrid; USD 155,000 - 180,000; Full time

Job summary

C3 AI is seeking a Senior Technical Writer to shape the voice of our developer experience. You will craft guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform.

As a senior member of the documentation team, you will own major areas of developer content, balance the big-picture structure with detailed technical accuracy, and collaborate with engineers, product managers, and customers to deliver

Qualifications

• Bachelor's degree. Advanced degree preferred.
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
• Strong communication skills with the ability to work across functional units.
• Self-motivated, organized, and able to work independently and make independent judgments.

Responsibilities

• Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
• Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Job description

C3 AI is seeking a Senior Technical Writer to shape the voice of our developer experience. You will craft guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform.

As a senior member of the documentation team, you will own major areas of developer content, balance the big-picture structure with detailed technical accuracy, and collaborate with engineers, product managers, and customers to deliver