Senior Technical Trainer - Utility Operations

National Grid; City of Schenectady (NY); On-site; USD 101,000 - 118,000; Full time

Job summary

National Grid is seeking an Instructor or Senior Instructor to support CMS training programs across Upstate New York. Based at the Seneca Street Training Center in Schenectady, you will deliver technical, safety, and qualification training for Gas and Electric CMS teams.

You will facilitate diverse learning experiences, mentor staff, and continuously improve training materials while collaborating with Ops, I&R, GFO, and Compliance to ensure regulatory alignment and workforce readiness.

Qualifications

• Experience in CMS, I&R, GFO, Electric Operations or similar utility environment.
• Strong technical knowledge of gas/electric networks.
• Ability to translate complex technical concepts into engaging training.
• Experience delivering training, coaching or developing others.
• Excellent communication and facilitation skills.
• Commitment to safety, compliance and operational excellence.

Responsibilities

• Deliver technical, safety, compliance and qualification training for Gas and Electric CMS employees.
• Facilitate classroom, laboratory, field-based, virtual and blended learning.
• Conduct practical demonstrations, skills evaluations and qualification assessments.
• Support onboarding programmes, progression schools, AET and refresher training.
• Mentor, coach and develop employees through hands-on learning.
• Develop, review and improve training materials and instructor guides.
• Partner with Operations, Engineering, Safety and Compliance to align with needs and regulations.
• Support qualification programmes and workforce readiness across disciplines.
• Promote safety culture, continuous improvement and operational excellence.

Skills

CMS training experience

Adult learning principles

Presentation skills

Cross-functional collaboration

Gas/Electric operations knowledge

Job description

National Grid is seeking an Instructor or Senior Instructor to support CMS training programs across Upstate New York. Based at the Seneca Street Training Center in Schenectady, you will deliver technical, safety, and qualification training for Gas and Electric CMS teams.

You will facilitate diverse learning experiences, mentor staff, and continuously improve training materials while collaborating with Ops, I&R, GFO, and Compliance to ensure regulatory alignment and workforce readiness.