Senior Instructor, Talent Management and Development

National Grid plc; City of Schenectady (NY); On-site; USD 101,000 - 118,000; Full time

Job summary

National Grid is seeking a Senior Instructor to support Customer Meter Services (CMS) training across Upstate New York, based at the Seneca Street Training Center in Schenectady. You will deliver technical, safety, and qualification training to Gas and Electric CMS employees and collaborate with Operations, Engineering, Safety and Compliance teams.

This role emphasizes developing others, creating engaging learning experiences, and continuously improving training materials while upholding safety

Qualifications

• Experience within CMS, I&R, GFO, Electric Operations, Corrosion Operations, or a similar utility environment.
• Strong technical knowledge and operational expertise within gas and/or electric networks.
• An understanding of adult learning principles and ability to apply them to create engaging training experiences would be advantageous.
• Experience delivering training, coaching, mentoring, or developing others.
• Ability to communicate complex technical information clearly and present it across multiple environments.
• Demonstrated leadership within training, workforce development, or operational environments.

Responsibilities

• Deliver technical, safety, compliance and qualification training for Gas and Electric CMS employees.
• Facilitate classroom, laboratory, field-based, virtual and blended learning experiences.
• Conduct practical demonstrations, skills evaluations and qualification assessments.
• Support onboarding, progression schools, and refresher training initiatives.
• Mentor, coach and develop employees through hands-on learning and real-world scenarios.
• Develop, review and improve training materials and instructor guides.
• Partner with Operations, Engineering, Safety and Compliance to align with regulatory requirements.
• Promote safety and continuous improvement culture.

Skills

CMS

I&R

GFO

Electric Operations

Corrosion Operations

Job description

Senior Instructor, Talent Management and Development

About the role

At National Grid, we are committed to delivering safe, reliable energy to the communities we serve. Our Technical Training team plays a critical role in preparing employees to safely perform their work, maintain compliance with regulatory requirements, and deliver operational excellence. Through innovative learning solutions, hands-on technical development, and a commitment to continuous improvement, we invest in building the workforce of today and tomorrow.

National Grid is seeking a motivated and experienced Instructor or Senior Instructor to support technical training programs for Customer Meter Services (CMS) operations throughout Upstate New York.

Based at our Seneca Street Training Center in Schenectady, you’ll support both Gas and Electric CMS training programs while working closely with operational partners across Customer Meter Services (CMS), Instrumentation & Regulation (I&R), Gas Field Operations (GFO), Corrosion, Safety, Engineering, Compliance and other field organisations.

This role is ideal for an experienced utility professional who is passionate about developing others, sharing technical expertise and helping build a safe, highly skilled workforce.

What you’ll do

• Deliver technical, safety, compliance and qualification training programmes for Gas and Electric CMS employees.
• Facilitate engaging classroom, laboratory, field-based, virtual and blended learning experiences.
• Conduct practical demonstrations, skills evaluations and qualification assessments.
• Support onboarding programmes, progression schools, Annual Evaluation Training (AET) and refresher training initiatives.Mentor, coach and develop employees through hands-on learning and real-world operational scenarios.
• Develop, review and continuously improve training materials, instructor guides and learning content.
• Partner with Operations, Engineering, Safety and Compliance teams to ensure training aligns with business needs and regulatory requirements.
• Support qualification programmes and workforce readiness across multiple operational disciplines.
• Promote a strong culture of safety, continuous improvement and operational excellence.

What you’ll need

• Experience within Customer Meter Services (CMS), Instrumentation & Regulation (I&R), Gas Field Operations (GFO), Electric Operations, Corrosion Operations, or a similar utility environment.
• Strong technical knowledge and operational expertise within gas and/or electric networks.

An understanding of adult learning principles and the ability to apply them to create engaging, effective, and learner-focused training experiences would be advantageous.

• Experience delivering training, coaching, mentoring, or developing others.
• Ability to communicate complex technical information in a clear and engaging way.
• Strong facilitation and presentation skills across classroom, field, and virtual environments.
• Experience assessing employee competency, qualifications, or technical capability.
• Proven ability to build effective relationships with operational and business stakeholders.
• Strong problem-solving and continuous improvement mindset.
• Commitment to safety, compliance, and operational excellence.
• Passion for developing people and supporting workforce capability.
• Advanced technical expertise across one or more operational disciplines.
• Experience designing, developing, and enhancing technical training programmes and learning materials.
• Demonstrated leadership within training, workforce development, or operational environments.
• Recognised subject matter expertise with the ability to influence and support wider business initiatives.
• Experience leading complex training projects, programmes, or qualification frameworks.

More information

This role closes on Thursday 8th October at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

$101,000 - $118,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.