Senior Instructor, Talent Management and Development

National Grid; City of Schenectady (NY); On-site; USD 101,000 - 118,000; Full time

Job summary

National Grid is seeking an Instructor or Senior Instructor to support CMS training programs across Upstate New York. Based at the Seneca Street Training Center in Schenectady, you will deliver technical, safety, and qualification training for Gas and Electric CMS teams.

You will facilitate diverse learning experiences, mentor staff, and continuously improve training materials while collaborating with Ops, I&R, GFO, and Compliance to ensure regulatory alignment and workforce readiness.

Qualifications

• Experience in CMS, I&R, GFO, Electric Operations or similar utility environment.
• Strong technical knowledge of gas/electric networks.
• Ability to translate complex technical concepts into engaging training.
• Experience delivering training, coaching or developing others.
• Excellent communication and facilitation skills.
• Commitment to safety, compliance and operational excellence.

Responsibilities

• Deliver technical, safety, compliance and qualification training for Gas and Electric CMS employees.
• Facilitate classroom, laboratory, field-based, virtual and blended learning.
• Conduct practical demonstrations, skills evaluations and qualification assessments.
• Support onboarding programmes, progression schools, AET and refresher training.
• Mentor, coach and develop employees through hands-on learning.
• Develop, review and improve training materials and instructor guides.
• Partner with Operations, Engineering, Safety and Compliance to align with needs and regulations.
• Support qualification programmes and workforce readiness across disciplines.
• Promote safety culture, continuous improvement and operational excellence.

Skills

CMS training experience

Adult learning principles

Presentation skills

Cross-functional collaboration

Gas/Electric operations knowledge

Job description

About the role

At National Grid, we are committed to delivering safe, reliable energy to the communities we serve. Our Technical Training team plays a critical role in preparing employees to safely perform their work, maintain compliance with regulatory requirements, and deliver operational excellence. Through innovative learning solutions, hands-on technical development, and a commitment to continuous improvement, we invest in building the workforce of today and tomorrow.

National Grid is seeking a motivated and experienced Instructor or Senior Instructor to support technical training programs for Customer Meter Services (CMS) operations throughout Upstate New York.

Based at our Seneca Street Training Center in Schenectady, you'll support both Gas and Electric CMS training programs while working closely with operational partners across Customer Meter Services (CMS), Instrumentation & Regulation (I&R), Gas Field Operations (GFO), Corrosion, Safety, Engineering, Compliance and other field organisations.

This role is ideal for an experienced utility professional who is passionate about developing others, sharing technical expertise and helping build a safe, highly skilled workforce.

What you'll do

• Deliver technical, safety, compliance and qualification training programmes for Gas and Electric CMS employees.
• Facilitate engaging classroom, laboratory, field-based, virtual and blended learning experiences.
• Conduct practical demonstrations, skills evaluations and qualification assessments.
• Support onboarding programmes, progression schools, Annual Evaluation Training (AET) and refresher training initiatives.Mentor, coach and develop employees through hands-on learning and real-world operational scenarios.
• Develop, review and continuously improve training materials, instructor guides and learning content.
• Partner with Operations, Engineering, Safety and Compliance teams to ensure training aligns with business needs and regulatory requirements.
• Support qualification programmes and workforce readiness across multiple operational disciplines.
• Promote a strong culture of safety, continuous improvement and operational excellence.

What you'll need

• Experience within Customer Meter Services (CMS), Instrumentation & Regulation (I&R), Gas Field Operations (GFO), Electric Operations, Corrosion Operations, or a similar utility environment.
• Strong technical knowledge and operational expertise within gas and/or electric networks.
• An understanding of adult learning principles and the ability to apply them to create engaging, effective, and learner-focused training experiences would be advantageous.
• Experience delivering training, coaching, mentoring, or developing others.
• Ability to communicate complex technical information in a clear and engaging way.
• Strong facilitation and presentation skills across classroom, field, and virtual environments.
• Experience assessing employee competency, qualifications, or technical capability.
• Proven ability to build effective relationships with operational and business stakeholders.
• Strong problem-solving and continuous improvement mindset.
• Commitment to safety, compliance, and operational excellence.
• Passion for developing people and supporting workforce capability.
• Advanced technical expertise across one or more operational disciplines.
• Experience designing, developing, and enhancing technical training programmes and learning materials.
• Demonstrated leadership within training, workforce development, or operational environments.
• Recognised subject matter expertise with the ability to influence and support wider business initiatives.
• Experience leading complex training projects, programmes, or qualification frameworks.

More information

This role closes on Thursday 8th October at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Salary

$101,000 - $118,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.