Manager, System Operator Training — Hybrid/Remote

Nyiso; City of Rensselaer (NY); Hybrid; USD 118,000 - 204,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work option

Job summary

NYISO in Rensselaer, NY is seeking a Manager, System Operator Training to lead the design, development, and evaluation of a coordinated training program for system operators and support personnel. The role ensures compliance with NERC, NPCC and NYSRC rules and maintains training facilities and staff.

The position requires a bachelor’s degree plus 10 years of related experience, with preference for advanced degrees in education or management.

Qualifications

• Bachelor’s degree required, preferably in education, engineering or technology.
• Master’s degree in education, Management or MBA preferred.
• Ten years of related experience.
• Three years of technical training facilitation and/or instructional design.
• Proficiency in analysis, design, development and evaluation of training programs.
• Excellent facilitation and presentation skills presenting information to a diverse and technical audience.
• Experience leading the development and modification of operating procedures.
• Demonstrated experience leading and mentoring junior staff.
• Experience in power generation, grid operations, utilities preferred.

Responsibilities

• Oversee the design, development, implementation, and evaluation of the NYISO Training programs in accordance with SAT.
• Develop trainer and SME adult learning theory knowledge.
• Acquire and maintain applications, tools, and facilities to provide realistic and professional training environment.
• Develop trainer and subject matter expert adult learning theory knowledge.
• Evaluate and propose innovative training experiences.
• Manage NYISO Operations Training participation in NPCC, IRC, NERC, and NATF working groups and committees.
• Develop and maintain Operator Training Procedures to ensure compliance with NERC, NPCC and NYSRC rules.
• Evaluate, select, and implement Learning Management Software which promotes efficiency across course development, course presentation, learner evaluation, maintenance of required records for audits, and provider certification with NERC.
• Select, develop, and manage trainers and engineers to support the NYISO Operator Training programs.
• Prepare administer and monitor Operator Training budget. Negotiate contracts as applicable.
• Maintain documentation and reporting on training needs and programs delivered, to assure compliance requirements.
• Plan and coordinate with NYISO Operating subcommittees and training initiatives.
• Direct simulation analysis in support of Grid Operations needs.
• Provide technical expertise to other departments within the NYISO and assist in Market Participant training activities.
• Direct development of training covering integration of processes, tools and displays into system operations.

Skills

Instructional design

Adult learning theory

Training program development

Leadership

Education

Bachelor’s degree

Master’s degree

Tools

Learning Management Software

Job description

NYISO in Rensselaer, NY is seeking a Manager, System Operator Training to lead the design, development, and evaluation of a coordinated training program for system operators and support personnel. The role ensures compliance with NERC, NPCC and NYSRC rules and maintains training facilities and staff.

The position requires a bachelor’s degree plus 10 years of related experience, with preference for advanced degrees in education or management.