Senior Technical Support Specialist - Field & Warranty

DR Power LLP; Waukesha (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

DR Power LLP is seeking a Technical Support Representative III in Waukesha, WI. In this role, you will provide comprehensive technical support to dealers, resolve service issues, and document requests. The ideal candidate should possess an Associates Degree and have 3 years of relevant technical experience, with strong skills in troubleshooting and customer service. Join a company dedicated to innovation with opportunities for advancement.

Qualifications

• 3 years of related technical experience.
• Strong understanding of basic mechanical and electrical (AC/DC) theory.
• Deep knowledge of inverter and solar+battery function.

Responsibilities

• Provide technical support to the dealer network.
• Document customer requests and ensure timely resolution.
• Mentor less experienced technical service representatives.

Skills

Technical troubleshooting

Customer service

Mechanical and electrical theory

Microsoft Office Suite

Education

Associates Degree or equivalent experience

Job description

DR Power LLP is seeking a Technical Support Representative III in Waukesha, WI. In this role, you will provide comprehensive technical support to dealers, resolve service issues, and document requests. The ideal candidate should possess an Associates Degree and have 3 years of relevant technical experience, with strong skills in troubleshooting and customer service. Join a company dedicated to innovation with opportunities for advancement.