Senior Technical Support Specialist

Generac; Waukesha (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Generac is hiring a Technical Support Representative III in Waukesha, Wisconsin, to provide expert technical support to their authorized dealer network. The role involves troubleshooting complex issues, mentoring less experienced representatives, and ensuring effective communication with dealer technicians. Candidates should possess an Associate's Degree or equivalent technical experience, alongside at least 3 years of related experience. Generac offers a dynamic environment where strong customer service and technical skills are essential for success.

Qualifications

• 3 years related technical experience required.
• Strong understanding of inverter and solar+battery function.
• Ability to communicate technical concepts effectively.

Responsibilities

• Provide technical support to dealer network.
• Answer inbound calls and respond to emails from Dealer Technicians.
• Perform on-site troubleshooting and repairs as required.
• Document customer issues and solve routine to complex problems.

Skills

Customer Service

Communication Skills

Troubleshooting Skills

Mechanical Knowledge

Electrical Theory

Problem Solving

Education

Associates Degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Generac is hiring a Technical Support Representative III in Waukesha, Wisconsin, to provide expert technical support to their authorized dealer network. The role involves troubleshooting complex issues, mentoring less experienced representatives, and ensuring effective communication with dealer technicians. Candidates should possess an Associate's Degree or equivalent technical experience, alongside at least 3 years of related experience. Generac offers a dynamic environment where strong customer service and technical skills are essential for success.