Weekend Remote Tech Support - Customer Experience

DR Power LLP; City of Pewaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

DR Power LLP is looking for a Customer Experience Technical Representative to join our team in Pewaukee, WI. This role requires a strong commitment to customer service and technical knowledge of our products.

The ideal candidate will possess excellent communication skills and a proactive mindset in resolving customer inquiries. Work is from Thursday to Monday with shifts starting between 7:00 AM to 10:00 AM. Join us in powering a smarter world!

Qualifications

• 1 year experience in a customer service role or technical troubleshooting.
• Excellent verbal and written communication skills.
• Ability to pass product and process testing following training.

Responsibilities

• Corresponds to customer interactions via email, phone, text or chat.
• Resolves customer technical and non-technical inquiries and issues.
• Maintains contact center metrics including customer satisfaction.

Skills

Technical Aptitude

Communication

Conflict resolution

Analytical Thinking

Coachable

Education

High School Diploma or GED

Job description

DR Power LLP is looking for a Customer Experience Technical Representative to join our team in Pewaukee, WI. This role requires a strong commitment to customer service and technical knowledge of our products.

The ideal candidate will possess excellent communication skills and a proactive mindset in resolving customer inquiries. Work is from Thursday to Monday with shifts starting between 7:00 AM to 10:00 AM. Join us in powering a smarter world!