Technical Support Engineer - Power & Energy Systems

DR Power LLP

Waukesha, Northern (WI, KY)

Hybrid

USD 54,000 - 76,000

Full time

8 days ago

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Job summary

Generac is seeking a Technical Service Representative I/III in Waukesha, WI to provide advanced technical support for generators, transfer switches, solar inverters, and energy storage products, collaborating with the authorized dealer network.

You will diagnose issues, document findings, perform on-site troubleshooting when needed, and mentor less experienced reps, delivering outstanding customer experiences.

Qualifications

Associate degree or equivalent experience in a technical field.
3 years of technical experience related.

Responsibilities

Answer inbound calls and emails from dealer technicians with complex inquiries.
Document troubleshooting steps and outcomes clearly.
Troubleshoot mechanical, electrical, and control-related issues on site.
Escalate unresolved issues and advise warranty actions.
Mentor junior technicians and serve as SME.

Skills

Mechanical systems

Electrical theory

Customer service

Communication skills

Troubleshooting

Power electronics

Inverter technologies

Battery storage

MS Office

Education

Associate degree or equivalent experience in a relevant technical field

Tools

MS Office

Job description

You will diagnose issues, document findings, perform on-site troubleshooting when needed, and mentor less experienced reps, delivering outstanding customer experiences.

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