Remote Weekend Technical Support Specialist

DR Power LLP; City of Pewaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

DR Power LLP is seeking a Customer Experience Technical Representative to join their team in Pewaukee, WI. This remote role involves providing exceptional customer service, resolving technical inquiries, and maintaining product knowledge through training.

The ideal candidate will have a High School Diploma or GED, 1 year of customer service or technical troubleshooting experience, and must be able to work weekends from Fridays to Tuesdays. Skills in SAP or Salesforce are preferred.

Qualifications

• 1 year experience in a customer service role or technical troubleshooting.
• Ability to learn and understand technical product information.
• Work weekends consistently from Fridays to Tuesdays.

Responsibilities

• Provide excellent customer care through all communication channels.
• Resolve customer technical and non-technical inquiries.
• Document all customer interactions in real time.

Skills

Technical aptitude

Excellent communication skills

Conflict resolution

Analytical thinking

Education

High School Diploma or GED

Tools

SAP

Salesforce

Microsoft Office Suite

Job description

DR Power LLP is seeking a Customer Experience Technical Representative to join their team in Pewaukee, WI. This remote role involves providing exceptional customer service, resolving technical inquiries, and maintaining product knowledge through training.

The ideal candidate will have a High School Diploma or GED, 1 year of customer service or technical troubleshooting experience, and must be able to work weekends from Fridays to Tuesdays. Skills in SAP or Salesforce are preferred.