Senior Technical Support Lead — Hands-On Problem Solver

S1 Technology LLC; Lafayette (LA); On-site; USD 65,000 - 78,000; Full time

Job summary

S1 Technology LLC is seeking a Technical Support Lead who thrives on solving complex problems and coaching peers. This role emphasizes technical leadership over formal management, guiding the team through challenging client issues and high-quality communication.

You will own troubleshooting across workstations, servers, and network infrastructure, while maintaining accurate configurations in IT Glue, Auvik, and ConnectWise tools.

Qualifications

• Hands-on experience in a fast-paced service desk or technical support role.
• Ability to own issues end-to-end and mentor peers through problem solving.
• Experience supporting end users in client-facing IT environments.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core networking issues.
• Escalate complex issues for advanced endpoint, networking, and cloud problems.
• Audit and update client configurations in IT Glue, Auvik, ConnectWise platforms.
• Mentor support specialists with peer-level feedback and collaboration.

Skills

Microsoft 365 Administration

Windows Server Administration

Basic networking concepts

PC hardware & software troubleshooting

Cloud platforms (Azure/AWS/Google)

Virtualization (VMware/Hyper-V)

Docker & Kubernetes

Scripting (PowerShell/Bash)

IT Glue/Auvik/ConnectWise tooling

Tools

IT Glue

Auvik

ConnectWise Manage

ConnectWise Automate

VMware

Hyper-V

Docker

Kubernetes

Job description

S1 Technology LLC is seeking a Technical Support Lead who thrives on solving complex problems and coaching peers. This role emphasizes technical leadership over formal management, guiding the team through challenging client issues and high-quality communication.

You will own troubleshooting across workstations, servers, and network infrastructure, while maintaining accurate configurations in IT Glue, Auvik, and ConnectWise tools.