Senior Technical Support Engineer

S1 Technology LLC; Lafayette (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

S1 Technology LLC is seeking a Technical Support Lead to guide the team with hands-on problem solving and high-quality service. This role emphasizes technical excellence, peer coaching, and setting a strong example beyond ticket fixing.

You will address the toughest issues, maintain clear ticket notes, and help colleagues resolve problems promptly in client environments. Strong communication and multitasking across tickets are essential.

Qualifications

• Background experience with supporting end-users in a fast-paced service desk or similar role where youowned issues rather than just routing them.
• Extensive experience supporting Microsoft 365 Administration (SharePoint, Teams, and related services) and Windows Server administration.
• Strong ability to troubleshoot core network issues and PC hardware/software problems.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until the issue is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.
• Own client tickets from start to finish with escalation when needed to ensure efficient resolution.
• Maintain clear notes, manage queue, and set realistic timelines for clients.

Skills

Tech support

Customer service

MS 365 Admin

Windows Server

Networking basics

PC hardware

Troubleshooting

Job description

S1 Technology LLC is seeking a Technical Support Lead to guide the team with hands-on problem solving and high-quality service. This role emphasizes technical excellence, peer coaching, and setting a strong example beyond ticket fixing.

You will address the toughest issues, maintain clear ticket notes, and help colleagues resolve problems promptly in client environments. Strong communication and multitasking across tickets are essential.