Lead Technical Support Specialist

S1 Technology™; Lafayette (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

S1 Technology is seeking a Technical Support Lead to guide the team through complex, hands-on problem solving. This role focuses on technical excellence and peer coaching rather than management duties, with an emphasis on quality and clear communication.

You will respond to client requests by phone, email, and remote tools, troubleshoot endpoints, servers, networking, and cloud issues, and mentor others while maintaining accurate documentation and high support standards.

Qualifications

• Extensive background supporting end-users in fast-paced service desk or similar role.
• Experience with Microsoft 365 Administration, Windows Server, Networking.
• Experience with cloud platforms (Azure, AWS, Google) and virtualization tools (VMware, Hyper-V).
• Scripting and automation (PowerShell, Bash) and with backup/disaster recovery solutions.
• MSP or client-facing IT setting experience and juggling multiple tickets.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.
• Serve as escalation point for advanced endpoint, networking, and cloud infrastructure issues.
• Audit and update client configurations in IT Glue, Auvik, ConnectWise Manage & Automate.
• Mentor support specialists with peer-level feedback and best practices.

Skills

MS 365 Admin

Windows Server

Networking basics

PC hardware

Cloud platforms

VMware

Hyper-V

Docker

Kubernetes

PowerShell

Bash

Automation

Ticket management

Customer service

Tools

IT Glue

Auvik

ConnectWise Manage

ConnectWise Automate

Job description

S1 Technology is hiring a Technical Support Lead - a highly skilled technician and hands-on problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peer-level coaching, and example.

You'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just "fix tickets".

In This Role, You Will

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.
• Serve as a technical escalation point for the support team, tackling advanced endpoint, networking, and cloud infrastructure issues.
• Audit and update client configurations within tools like IT Glue, Auvik, ConnectWise Manage & Automate, so the team has accurate and current information.
• Mentor support specialist by working problems together, sharing best practices, and providing constructive, peer-level feedback - not formal performance management.

Experience & Skillset Requirements

• Extensive background experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.
• Extensive experience and proficiency supporting:
  • Microsoft 365 Administration (SharePoint, Teams, and related services)
  • Windows Server Administration
  • Basic networking concepts & troubleshooting
  • PC hardware & software troubleshooting
• Experience with cloud platforms (Azure, AWS, Google) and virtualization tools (VMware, Hyper-V, Docker, Kubernetes).
• Familiarity with scripting and automation (PowerShell, Bash) and with backup/disaster recovery solutions.
• Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.
• Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately.

At S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble.

If you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.

S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre‑employment screenings described above.