Client-Focused Tech Support Specialist: Own Issues & Solutions

S1 Technology LLC; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

S1 Technology LLC is seeking a Technical Support Specialist in Baton Rouge to own client issues from initial contact through resolution. You will troubleshoot workstations, servers, Microsoft environments, and core network topics in client sites.

You will manage tickets end-to-end with timely updates and clear notes, ensuring client satisfaction and swift problem resolution. This role values precise communication and hands-on technical problem solving.

Qualifications

• Experience supporting end-users in a fast-paced service desk or similar role.
• Strong knowledge of Microsoft 365, SharePoint, Teams.
• Ability to juggle multiple tickets and communicate timelines.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi‑Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.

Skills

MS 365 Administration

Windows Server Administration

Networking basics

PC hardware & software troubleshooting

End-user support experience

Job description

S1 Technology LLC is seeking a Technical Support Specialist in Baton Rouge to own client issues from initial contact through resolution. You will troubleshoot workstations, servers, Microsoft environments, and core network topics in client sites.

You will manage tickets end-to-end with timely updates and clear notes, ensuring client satisfaction and swift problem resolution. This role values precise communication and hands-on technical problem solving.