Technical Support Specialist

S1 Technology™; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

S1 Technology is seeking a Technical Support Lead in Lafayette, LA. This role emphasizes leading through technical expertise, peer coaching, and setting a high bar for quality and communication, rather than traditional management duties.

You will handle the hardest issues, guide teammates, and ensure timely, accurate resolutions for real clients while maintaining thorough documentation and clear client expectations.

Qualifications

• Experience supporting end-users in a fast-paced service desk or technical support role.
• Extensive experience with Microsoft 365 Administration (SharePoint, Teams).
• Windows Server administration and basic networking troubleshooting.
• PC hardware and software troubleshooting skills.
• Experience working in MSP or client-facing IT environments.
• Ability to communicate clearly with end users across multiple channels.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until resolution.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues.
• Own client tickets from start to finish with escalation when needed.
• Maintain clear notes, manage your queue, and set realistic timelines for clients.

Skills

End-user support

MS 365 Administration

Windows Server Administration

Networking basics

PC hardware troubleshooting

MSP experience

Communication skills

Ticket ownership

Tools

Remote support tools

RDP

VPN

IT ticketing systems

Job description

S1 Technology is hiring a Technical Support Lead - a highly skilled technician and hands‑on problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peer‑level coaching, and example.

You'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just "fix tickets."

In This Role, You Will

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi‑Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.

Experience & Skillset Requirements

• Background experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.
• Extensive experience supporting:
• Microsoft 365 Administration (SharePoint, Teams, and related services)
• Windows Server Administration
• Basic networking concepts & troubleshooting
• PC hardware & software troubleshooting
• Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.
• Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately.

At S1 Technology, values matter have fun, never lie, be meticulous, be innovative, and be bad ass but humble.

If you want to grow in a place where you can own your work and see your impact on real clients, we'd like to hear from you.

S1 Technology is committed to maintaining a safe, secure, and compliant workplace for our employees and the clients we serve. As a condition of employment, all offers are contingent upon the successful completion of the following, where applicable to the position:Background Check: Candidates may be required to pass a comprehensive background check, which may include criminal history, employment verification, education verification, and reference checks. Given our work supporting clients with cybersecurity and compliance requirements (including CMMC), certain roles may require enhanced screening consistent with personnel security standards.Drug Screening: S1 Technology maintains a drug-free workplace. Candidates for positions involving driving company or personal vehicles for business purposes, or accessing client sites and systems, may be required to pass a pre-employment drug screening.Employment Eligibility Verification (E-Verify): S1 Technology participates in E-Verify and will verify the identity and employment eligibility of all newly hired employees through this federal program.Motor Vehicle Record (MVR) Check: For roles requiring travel to client locations, a valid driver's license and acceptable driving record may also be required.All screenings will be conducted in accordance with applicable federal and Louisiana state law, including the Fair Credit Reporting Act (FCRA) where applicable. Candidates will receive appropriate disclosure and authorization forms prior to any background check being initiated, and will be notified of their rights under FCRA if adverse action is contemplated based on screening results.This notice does not constitute an offer or guarantee of employment. All offers of employment are contingent upon successful completion of the applicable pre-employment screenings described above.