Technical Support Lead: Expert Troubleshooter

S1 Technology™; Lafayette (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

S1 Technology is seeking a Technical Support Lead to guide the team through complex, hands-on problem solving. This role focuses on technical excellence and peer coaching rather than management duties, with an emphasis on quality and clear communication.

You will respond to client requests by phone, email, and remote tools, troubleshoot endpoints, servers, networking, and cloud issues, and mentor others while maintaining accurate documentation and high support standards.

Qualifications

• Extensive background supporting end-users in fast-paced service desk or similar role.
• Experience with Microsoft 365 Administration, Windows Server, Networking.
• Experience with cloud platforms (Azure, AWS, Google) and virtualization tools (VMware, Hyper-V).
• Scripting and automation (PowerShell, Bash) and with backup/disaster recovery solutions.
• MSP or client-facing IT setting experience and juggling multiple tickets.

Responsibilities

• Respond to client support requests by phone, email, and remote tools until resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.
• Serve as escalation point for advanced endpoint, networking, and cloud infrastructure issues.
• Audit and update client configurations in IT Glue, Auvik, ConnectWise Manage & Automate.
• Mentor support specialists with peer-level feedback and best practices.

Skills

MS 365 Admin

Windows Server

Networking basics

PC hardware

Cloud platforms

VMware

Hyper-V

Docker

Kubernetes

PowerShell

Bash

Automation

Ticket management

Customer service

Tools

IT Glue

Auvik

ConnectWise Manage

ConnectWise Automate

Job description

S1 Technology is seeking a Technical Support Lead to guide the team through complex, hands-on problem solving. This role focuses on technical excellence and peer coaching rather than management duties, with an emphasis on quality and clear communication.

You will respond to client requests by phone, email, and remote tools, troubleshoot endpoints, servers, networking, and cloud issues, and mentor others while maintaining accurate documentation and high support standards.