Senior Technical Support Engineer - SaaS (Remote)

Healthie; Oregon; Híbrido; USD 93.000 - 103.000; Jornada completa

Descripción de la vacante

Healthie, an AI-Native, ONC Certified EHR, is hiring a Senior Technical Support Representative (10am - 6pm PT) to provide fast, hands-on product support to Healthie's customers. You'll troubleshoot potential bugs, document feature requests, analyze customer data, help customers get started with the product, and collaborate with the rest of the team to elevate the voice of the customer at Healthie.

You will also hop on the phone now and then to assist customers when needed.

Formación

• 5-8 years in customer-facing SaaS roles; healthcare tech background a plus.
• Strong written communication; able to explain complex topics clearly.
• Organized, self-directed, and able to work autonomously with minimal oversight.
• Willingness to learn, ask questions, and grow as product support needs evolve.

Responsabilidades

• Provide fast, hands-on product support via email and occasional phone.
• Troubleshoot potential bugs and document feature requests.
• Analyze customer data and help them get started with the product.
• Collaborate with team to elevate the voice of the customer.

Conocimientos

Customer support experience

Technical fluency

Excellent writing

Independent worker

Problem-solving

SaaS experience

Healthcare tech experience

Herramientas

Help Scout

Stripe

Sendgrid

Mixpanel

Shortcut

Sumo Logic

Descripción del empleo

Healthie, an AI-Native, ONC Certified EHR, is hiring a Senior Technical Support Representative (10am - 6pm PT) to provide fast, hands-on product support to Healthie's customers. You'll troubleshoot potential bugs, document feature requests, analyze customer data, help customers get started with the product, and collaborate with the rest of the team to elevate the voice of the customer at Healthie.

You will also hop on the phone now and then to assist customers when needed.