Senior Technical Support Representative (Fully Remote)

Healthie; EUA; Teletrabalho; USD 93 000 - 103 000; Tempo integral

Resumo da oferta

Healthie is an AI-native, HIPAA-compliant EHR platform for outpatient healthcare, providing scheduling, billing, engagement and data capabilities.

We seek a customer success advocate to deliver fast, thoughtful support via email and phone, troubleshoot bugs, document feature requests, and elevate the voice of the customer. This full-time remote role runs Monday–Friday 10am–6pm PT with US work authorization; salary is $93,000–$102,500 plus holiday coverage.

Qualificações

• 5–8 years of customer-facing experience in SaaS.
• Excellent writer, self-directed, and comfortable with autonomy.

Responsabilidades

• Provide fast and painless customer support via email, phone, and other channels.
• Troubleshoot potential bugs, document feature requests, and analyze customer data.
• Collaborate with the team to elevate the voice of the customer at Healthie.

Conhecimentos

Customer support

SaaS experience

Writing skills

Autonomy

Descrição da oferta de emprego

• Provide fast and painless customer support via email, phone, and other channels.
• Troubleshoot potential bugs, document feature requests, and analyze customer data.
• Collaborate with the team to elevate the voice of the customer at Healthie.

About you:

• Bring 5-8 years of customer-facing experience at a SaaS business.
• Be an excellent writer, self-directed, and comfortable with autonomy.

Details:

• Full-time, remote role Monday-Friday 10am-6pm PT with U.S. work authorization required.
• Salary range is $93,000 - $102,500 with holiday coverage expected.
• Healthie is HIPAA-compliant and committed to equal employment opportunity.

Healthie

Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.