Senior SaaS Support Specialist (Remote)

Healthie; Stati Uniti; Remoto; USD 93.000 - 103.000; Tempo pieno

Descrizione del lavoro

Healthie is an AI-native, HIPAA-compliant EHR platform for outpatient healthcare, providing scheduling, billing, engagement and data capabilities.

We seek a customer success advocate to deliver fast, thoughtful support via email and phone, troubleshoot bugs, document feature requests, and elevate the voice of the customer. This full-time remote role runs Monday–Friday 10am–6pm PT with US work authorization; salary is $93,000–$102,500 plus holiday coverage.

Competenze

• 5–8 years of customer-facing experience in SaaS.
• Excellent writer, self-directed, and comfortable with autonomy.

Mansioni

• Provide fast and painless customer support via email, phone, and other channels.
• Troubleshoot potential bugs, document feature requests, and analyze customer data.
• Collaborate with the team to elevate the voice of the customer at Healthie.

Conoscenze

Customer support

SaaS experience

Writing skills

Autonomy

Descrizione del lavoro

Healthie is an AI-native, HIPAA-compliant EHR platform for outpatient healthcare, providing scheduling, billing, engagement and data capabilities.

We seek a customer success advocate to deliver fast, thoughtful support via email and phone, troubleshoot bugs, document feature requests, and elevate the voice of the customer. This full-time remote role runs Monday–Friday 10am–6pm PT with US work authorization; salary is $93,000–$102,500 plus holiday coverage.