Senior Technical Services Engineer - Remote

F-Prime Capital; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

HealthEdge is seeking a Technical Services Engineer to support the GuidingCare platform from a remote US location. You will bridge L1 Support, Engineering, Product, and Infrastructure to ensure system availability and customer satisfaction.

The role emphasizes incident handling, root-cause analysis, SQL data work, and cross-functional collaboration, with opportunities to automate and optimize support workflows in a fast-paced health-tech environment.

Qualifications

• 4–6 years of enterprise software technical support or production support experience.
• Strong SQL development and data analysis skills.
• Ability to communicate with both technical and non-technical stakeholders.
• Experience troubleshooting complex production issues across app and database layers.
• Willingness to work in a fast-paced, multi-time-zone environment.

Responsibilities

• Production Support & Incident Management: triage, resolve incidents, meet SLA targets.
• Root Cause Analysis: investigate, document findings, and provide recommendations.
• Database & Data Operations: write complex SQL/T-SQL queries, data corrections.
• Application & Configuration Management: manage environments, provisioning, access controls.
• Cross-Functional Collaboration: partner with Product, Engineering, Infra, and DBA teams.
• Customer Communication: provide timely, professional incident updates.
• Process Improvement & Automation: identify automations, build tools, reduce ticket volume.

Skills

Incident management

Root cause analysis

Communication

Cross-functional collaboration

Automation awareness

Independent work

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Tools

SQL Server / T-SQL

C# / .NET Framework / .NET Core

ASP.NET Core

REST APIs / SOAP

SSIS

SQL Server Agent

IIS / Windows Server

Jira

ServiceNow

Confluence

Git / Source Control

Docker

Kubernetes

AWS

Azure

Job description

HealthEdge is seeking a Technical Services Engineer to support the GuidingCare platform from a remote US location. You will bridge L1 Support, Engineering, Product, and Infrastructure to ensure system availability and customer satisfaction.

The role emphasizes incident handling, root-cause analysis, SQL data work, and cross-functional collaboration, with opportunities to automate and optimize support workflows in a fast-paced health-tech environment.