Tier 2 Healthcare IT Support Engineer – Remote

Heartland Community Health Center; Lawrence (KS); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Heartland Community Health Center in Lawrence, KS seeks an IT Support Specialist Tier 2 to maintain and improve clinical and business IT systems. You will serve as a bridge between frontline IT and advanced admins, offering application support, troubleshooting, and workflow optimization to keep operations secure and efficient.

This role requires collaboration with end users, vendors, and stakeholders, occasional after-hours work for deployments, HIPAA compliance, and continuous documentation.

Qualifications

• Experience participating in software implementations, upgrades, testing, workflow improvement, or technology projects preferred.
• Experience with eClinicalWorks (eCW) or other healthcare information systems is preferred.
• Experience configuring, maintaining, troubleshooting, testing, and supporting software applications and technology systems.

Responsibilities

• Travel between Heartland locations for implementations, upgrades, or maintenance.
• Provide training and technical guidance to users on applications and workflows.
• Maintain documentation for system configurations, procedures, incidents, and resolutions.
• Identify recurring incidents and suggest improvements to reduce disruptions and improve performance.
• Assist with IT project planning, testing, and deployments.

Skills

IT support

Windows Server

Active Directory

HIPAA knowledge

Microsoft 365

Networking basics

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

eClinicalWorks (EHR)

Microsoft 365

Active Directory

Job description

Heartland Community Health Center in Lawrence, KS seeks an IT Support Specialist Tier 2 to maintain and improve clinical and business IT systems. You will serve as a bridge between frontline IT and advanced admins, offering application support, troubleshooting, and workflow optimization to keep operations secure and efficient.

This role requires collaboration with end users, vendors, and stakeholders, occasional after-hours work for deployments, HIPAA compliance, and continuous documentation.