Remote Technical Support Engineer I

Net-Health; Pittsburgh (Allegheny County); Remote; USD 26,000 - 33,000; Full time

Job summary

Net Health is seeking a Technical Support Representative I to provide end-user support for our SaaS healthcare software from a remote environment. You will own client issues from inquiry to resolution and collaborate with engineering for escalations as needed.

The role emphasizes troubleshooting, documentation, and proactive communication with diverse clients, across technical, clinical, and administrative needs. A positive team culture and ongoing training are offered.

Qualifications

• 1+ year of client service or technical support experience.
• Experience installing/configuring PC software and hardware.
• Knowledge of Microsoft SQL Server/T-SQL is a plus.

Responsibilities

• Analyze and resolve client issues within guidelines and timelines.
• Interact with clients to provide information and handle inquiries about products and services.
• Troubleshoot system issues and escalate unresolved cases as needed.
• Document support cases and contribute to internal knowledge base.

Skills

Customer service

Technical support

Documentation

Time management

Communication skills

Education

High School diploma or GED

Tools

SQL Server

Active Directory

PC hardware

Job description

Net Health is seeking a Technical Support Representative I to provide end-user support for our SaaS healthcare software from a remote environment. You will own client issues from inquiry to resolution and collaborate with engineering for escalations as needed.

The role emphasizes troubleshooting, documentation, and proactive communication with diverse clients, across technical, clinical, and administrative needs. A positive team culture and ongoing training are offered.