Senior Support Engineer - Healthcare

Quadrant IQ Solutions LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare technology company is seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. This role involves resolving complex production issues and ensuring platform reliability across various technical domains. Candidates should have 4+ years of experience, particularly with Linux and cloud services like AWS or Azure. Excellent communication skills are essential for collaboration with enterprise customers and internal teams.

Qualifications

• 4+ years of experience in Technical Support, System Administration, or DevOps.
• Strong hands-on experience with Linux systems.
• Proficient in Kubernetes, Docker, and Terraform.
• Familiarity with major cloud providers like AWS, Azure, or GCP.

Responsibilities

• Investigate and resolve advanced support cases.
• Troubleshoot issues involving authentication and secure integrations.
• Reproduce customer issues in test environments.
• Guide customers on secure configurations and compliance.
• Collaborate with teams to improve platform stability.

Skills

System Administration

Troubleshooting

Kubernetes

Docker

Terraform

IAM Concepts

Cloud Services

Networking Fundamentals

API Integrations

Root Cause Analysis

Scripting

Job description

We are seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. In this role, you will act as a senior technical escalation point, working directly with enterprise customers and internal engineering teams to resolve complex production issues.

You will support systems spanning Linux environments, Kubernetes clusters, cloud infrastructure, IAM integrations, and secure access workflows, ensuring platform reliability, compliance, and operational stability.

Key Responsibilities

• Investigate and resolve advanced support cases related to healthcare and enterprise SaaS platforms.
• Troubleshoot issues involving:
  • Authentication and access control
  • Secure system integrations
  • Certificates, secrets, and encrypted communication
• Reproduce customer issues by building and maintaining test environments using Linux, Docker, Kubernetes, and related technologies.
• Analyze logs, system behavior, and infrastructure metrics to identify root causes and provide permanent fixes.
• Guide customers on secure configurations, compliance best practices, and operational standards.
• Collaborate closely with Engineering, DevOps, Security, and Product teams to escalate defects, validate fixes, and improve platform stability.
• Develop and maintain runbooks, SOPs, and knowledge base documentation.
• Contribute to internal automation, tooling, and process improvements.
• Provide on-call or after-hours support for critical production incidents, as required.

Requirements

• 4+ years of experience in Technical Support, System Administration, DevOps, or a similar customer-facing technical role.
• Strong hands‑on experience managing Linux-based systems in production.
• Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
• Working knowledge of IAM concepts, authentication protocols, and API-based integrations.
• Experience with at least one major cloud provider: AWS, Azure, or GCP.
• Solid understanding of networking fundamentals, TLS/SSL, and system-level debugging (logs, processes, permissions).
• Proven ability to perform independent root cause analysis in complex environments.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience supporting healthcare IT platforms or regulated enterprise environments (HIPAA, compliance-driven systems).
• Exposure to security and identity technologies such as:
  • Identity Providers (Okta, Azure AD, Ping)
  • Secrets & Certificate Management (PKI, KMS)
  • Zero Trust Architecture (ZTA)
  • Privileged Access Management (PAM)
• Familiarity with DevOps and automation tools (CI/CD pipelines, Ansible, Terraform).
• Scripting or light programming experience (Python, Bash, etc.).
• Experience working with enterprise healthcare clients in production-critical environments.