Senior Technical Support Engineer - PowerEdge XE

CareerCircle; Stati Uniti; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Dell Technologies is seeking a Senior Technical Support Engineer to join the XE Solutions Support team in Draper, UT. You will handle complex customer issues involving PowerEdge XE servers in a fast-paced, mission-critical environment with a focus on quality and reliability.

You will work with Engineering and SE teams to diagnose problems, document findings, and ensure timely updates to customers. A strong Linux background and customer-facing experience are essential.

Competenze

• Must have strong customer-facing abilities and perform in high-pressure environments.
• Proficient troubleshooting and analytical skills to resolve complex hardware/software issues.
• Solid knowledge of Linux environments (RHEL/Ubuntu) and related tooling.
• Excellent communication and collaborative skills across cross-functional teams.

Mansioni

• Take ownership of technically sophisticated customer-reported issues from multiple channels and drive to complete resolution.
• Document progress and ensure timely customer communication throughout the issue life cycle.
• Collaborate with Engineering, SE, and other teams to resolve issues and improve product quality.
• Provide actionable information to Engineering to help improve product reliability.

Conoscenze

Customer facing

Troubleshooting

Linux knowledge

Communication

Problem-solving

Formazione

Bachelor’s degree

Strumenti

PowerEdge hardware

Diagnostics utilities

Linux tooling

Descrizione del lavoro

Dell Technologies is seeking a Senior Technical Support Engineer to join the XE Solutions Support team in Draper, UT. You will handle complex customer issues involving PowerEdge XE servers in a fast-paced, mission-critical environment with a focus on quality and reliability.

You will work with Engineering and SE teams to diagnose problems, document findings, and ensure timely updates to customers. A strong Linux background and customer-facing experience are essential.