Principal Engineer, Technical Support

Dell; Texas; On-site; USD 150,000 - 210,000; Full time

Job summary

Dell Technologies in Texas is seeking an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE to drive rapid issue resolution and provide personalized onsite support to customers.

You will work on complex diagnostics, documenting problems, and coordinating service events to improve Dell’s support processes and standards in a fast-paced, customer-critical environment.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you’ll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.