Senior Technical Support Engineer II

Alertus; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited paid time off

Flex scheduling

401(k) retirement plan

Employee referral bonuses

Job summary

Alertus is seeking a Technical Support Analyst I to join their team in Baltimore. This office-based role requires daily presence at HQ and covers technical support from 7 am to 7 pm EST.

As a critical player, you will ensure customers' Alertus systems are fully operational by leveraging your technical skills and customer support experience. The suitable candidate will demonstrate proficiency in various IT concepts and networking knowledge while embracing a strong customer service mindset.

Qualifications

• 4-7 years of experience in a technical help desk environment.
• Strong analytical and critical thinking skills.
• Ability to work independently and in a team.

Responsibilities

• Answer incoming support calls.
• Resolve hardware and software issues.
• Support lower-tiered Support Analysts.

Skills

Analytical skills

IT concepts

Networking knowledge

Critical thinking

Customer service

Multitasking

Ticketing systems

Windows administration

Scripting knowledge

Education

Bachelor’s degree in Computer Science

A+, Net+, ITIL Foundation certifications

Tools

Remote support tools

Cisco VoIP

Avaya VoIP

REST APIs

Job description

Alertus is seeking a Technical Support Analyst I to join their team in Baltimore. This office-based role requires daily presence at HQ and covers technical support from 7 am to 7 pm EST.

As a critical player, you will ensure customers' Alertus systems are fully operational by leveraging your technical skills and customer support experience. The suitable candidate will demonstrate proficiency in various IT concepts and networking knowledge while embracing a strong customer service mindset.