Onsite Help Desk Analyst – Tier 1 Support (Baltimore)

Trigyn Technologies; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Trigyn Technologies is seeking a Help Desk Analyst for an onsite position in Baltimore, MD. The role encompasses providing technical assistance and support to end users, as well as resolving computer software and hardware problems. Candidates preferably have 1 to 3 years of relevant experience and an associate's degree or equivalent technical study.

This is a 6 - 12 month contract opportunity with a 40-hour work week. Strong customer service and communication skills are essential for the position.

Qualifications

• 1 to 3 years of relevant field experience.
• Ability to provide technical assistance, support, and advice for hardware, software, and systems.

Responsibilities

• Provide technical assistance and support to end users.
• Investigate and resolve computer software and hardware problems.
• Serve as a contact for level 1 support.

Skills

Technical Assistance

Customer Service Skills

Communication Skills

Problem Solving

Call-Tracking Software

Teamwork

Education

2 year associates degree or equivalent technical study

Job description

Trigyn Technologies is seeking a Help Desk Analyst for an onsite position in Baltimore, MD. The role encompasses providing technical assistance and support to end users, as well as resolving computer software and hardware problems. Candidates preferably have 1 to 3 years of relevant experience and an associate's degree or equivalent technical study.

This is a 6 - 12 month contract opportunity with a 40-hour work week. Strong customer service and communication skills are essential for the position.