IT Support Specialist / Technician

Len The Plumber Heating & Air; Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated IT Support Technician to join their team. This full-time role involves supporting a variety of IT needs, including troubleshooting and provisioning equipment like laptops, tablets, and smartphones. The ideal candidate will have experience in help desk support and a strong foundation in customer service. With a focus on teamwork, you'll collaborate with other IT professionals to enhance technology services across the organization. This company offers a supportive environment with competitive benefits, making it an excellent opportunity for those looking to grow in their IT career.

Benefits

Competitive Dental Plans

Vision Plans

Healthcare Plans

401(k) Matching

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 2-4 years of experience in IT support in a fast-paced environment.
• A+ Certification preferred for hardware and software troubleshooting.

Responsibilities

• Provide technical support for personal computer hardware and software.
• Troubleshoot and diagnose problems, escalating as necessary.

Skills

Troubleshooting

Customer Service

Basic Network Administration

MS Windows

MS Office

Mobile Device Management

Light Software Troubleshooting

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Tablets

Laptops

Smart Phones

Desktops

Diagnostic Tools

Job description

IT Support Technician will support our company IT needs in a variety of duties and responsibilities. This is a Junior / Mid level / IT support role. Full Time, Hourly. Prefer candidates in the Baltimore metro area, close to our Columbia MD corporate HQ. LOCAL CANDIDATES ONLY PLEASE.

Do you have "Geek Squad" type of experience? Help Desk? Trouble Shooting? Good basic skills or education, and a willingness to learn our systems and process. This is a depot position where our IT Support tech will be largely responsible for provisioning equipment for our employees throughout our enterprise. Work with other IT Team Members on support projects across all of our branches as needed. Tablets, Laptops, Smart Phones, Desktops, MS Office, other Systems, Hardware & Software.

As an IT support associate, you must be able to perform a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.

Performs a variety of complex information technology support duties to ensure the smooth delivery of technology services. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

Essential Job Functions

• Acts as lead to provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs.
• This position will support our growing Tech Needs (Hardware, Software, Laptops, Phones, Tablets, etc.).
• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
• Experience with Desktop Support.
• Mobile Device Management - Phones & Tablets for Service Techs - Electronic Asset Management.
• Preferred: A+ Certification.
• Hardware experience preferred.
• Light Software troubleshooting.

Qualifications

• Basic Network Administration.
• MS Windows.
• MS Office.
• Android OS.
• Strong Customer Service & Excellent Communications skills.
• Seeking 2 - 4 years of solid experience in a fast-paced environment, supporting a medium/large Team.

Experience/ Education

• High School Diploma or equivalent required, associates and college degrees preferred.

Compensation

• Based on experience.

Benefits

• Competitive Dental, Vision, and Healthcare Plans.
• 401(k) matching.
• Short-Term and Long-Term Disability.
• Life Insurance.
• PTO.
• Paid Holidays.
• Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level

• Associate

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology.

Industries

• Consumer Services.