IT Support Engineer II - Advanced Helpdesk & Security

Bizzell Group; Hyattsville (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Bizzell Group is seeking an IT Specialist II to provide advanced technical support, system administration, and endpoint management across enterprise and federal environments in Hyattsville, MD. The role handles incidents, administers Microsoft 365 and Entra ID, and supports cloud and device security to ensure compliance.

The candidate will troubleshoot, document workflows, and train Tier I staff while contributing to automation and security improvements across IT systems.

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Science, or related field preferred.
• 1–3+ years of technical support or system administration experience.
• Proficiency with M365, Entra ID, Intune, Windows, and macOS support.
• CompTIA A+, Network+, Security+ or equivalent certifications preferred.
• Strong troubleshooting, communication, and documentation skills.

Responsibilities

• Act as the initial point of contact for users seeking technical assistance via phone, chat, email, or in person.
• Provide first and second-level technical support for hardware, software, and systems.
• Log all service calls in the help desk system and ensure tickets are monitored and resolved promptly.
• Resolve escalated L2 incidents related to Windows, macOS, mobile devices, VPN, MFA, and conditional access.
• Escalate unresolved queries and provide resolution updates to end users.
• Perform root cause analysis and develop long-term solutions.
• Lead technical onboarding training and coach Tier I staff when needed.
• Manage and troubleshoot Entra ID users, groups, conditional access, and M365 policies.
• Enroll, configure, and secure devices via Intune; deploy apps and configurations.
• Support asset tracking, patch compliance, and zero-trust policies.
• Support backend systems and cloud services (Azure, Intune, Defender).
• Document configurations, troubleshooting steps, and internal SOPs.
• Write/maintain PowerShell/Python scripts for automation and data handling.

Skills

Troubleshooting

Documentation

Communication

Time management

Teamwork

Education

Bachelor’s degree in IT or related field

Certifications (A+/Network+/Security+) preferred

Tools

PowerShell

Python

Azure

Intune

Defender

Huntress

Job description

Bizzell Group is seeking an IT Specialist II to provide advanced technical support, system administration, and endpoint management across enterprise and federal environments in Hyattsville, MD. The role handles incidents, administers Microsoft 365 and Entra ID, and supports cloud and device security to ensure compliance.

The candidate will troubleshoot, document workflows, and train Tier I staff while contributing to automation and security improvements across IT systems.