Support Engineer 1

Socket.dev; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Accessibility accommodations

Volunteer programs

Job summary

Oracle is seeking a customer support specialist in Orlando to act as the first point of contact for customers, handling inquiries by phone and email and providing technical troubleshooting for Oracle products.

You will coordinate with more experienced peers to escalate and resolve routine reliability and maintenance issues, maintain service requests and documentation, and help create knowledge base articles.

Qualifications

• Experience providing technical support to customers.
• Ability to document issues and solutions clearly.
• Familiarity with knowledge base creation is a plus.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Provide technical troubleshooting for Oracle products and resolve simple issues.
• Coordinate with senior peers to escalate and resolve routine reliability and maintenance issues.
• Maintain service requests and product documentation.
• Assist internal teams and stakeholders on diverse customer situations.
• Leverage automation tooling to identify root causes and suggest process improvements.

Skills

Customer support

Technical troubleshooting

Documentation

Team collaboration

AI tooling awareness

Tools

Oracle products

Job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.