Technical Support Engineer – AI-Driven Troubleshooter

Ll Oefentherapie; Des Moines (IA); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

11 paid holidays

401(k) Savings and Investment Plan

Voluntary benefits including auto

Job summary

Oracle in Des Moines, IA is seeking a Technical Support professional to serve as the point of contact for customers, handling inquiries via phone or electronic channels and providing troubleshooting for Oracle products. You will document resolutions, contribute to Knowledge Base, and collaborate with peers to improve support processes.

The role emphasizes ITIL-aligned change management, clear communication, and ongoing learning.

Responsibilities

• Serve as point of contact for customers, field inquiries via phone or electronic channels.
• Provide technical support by troubleshooting simple issues related to Oracle products.
• Coordinate with more experienced peers to report design, reliability, and maintenance problems or bugs.
• Document resolutions and improvements for future reference.

Skills

Change Management

Detail Orientation

Impactful Communication

Problem Solving

SQL

Job description

Oracle in Des Moines, IA is seeking a Technical Support professional to serve as the point of contact for customers, handling inquiries via phone or electronic channels and providing troubleshooting for Oracle products. You will document resolutions, contribute to Knowledge Base, and collaborate with peers to improve support processes.

The role emphasizes ITIL-aligned change management, clear communication, and ongoing learning.