AI Support Engineer: Debug & DevOps for AI Tools

cognition; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Cognition is seeking an AI Support Engineer to troubleshoot complex technical issues for customers using their AI software products. You'll investigate ambiguities across codebases and environment-specific problems and provide clear communication with customers.

This role offers a unique opportunity to work on the cutting edge of AI software development, focusing on diagnostics and resolution in real-world applications.

Qualifications

• 4+ years of experience in a technical role such as software engineering or technical support engineering.
• Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.
• Strong written communication skills when explaining technical findings.

Responsibilities

• Investigate and diagnose customer issues across diverse development environments.
• Perform root-cause analysis and isolate failures.
• Resolve high volume technical issues with strong investigation quality.

Skills

Debugging instincts

Systems knowledge

Clear customer communication

Cloud platforms

Technical support

Fast-paced environment

Education

Bachelor’s degree in Computer Science or related field

Tools

Linux

Docker

Git

CI/CD pipelines

AWS/GCP/Azure

Job description

Cognition is seeking an AI Support Engineer to troubleshoot complex technical issues for customers using their AI software products. You'll investigate ambiguities across codebases and environment-specific problems and provide clear communication with customers.

This role offers a unique opportunity to work on the cutting edge of AI software development, focusing on diagnostics and resolution in real-world applications.