Technical Support Engineer I: Customer Care & Troubleshooting

Oracle; Nashville (TN); On-site; USD 44,000 - 94,000; Full time

Job summary

Oracle US is seeking a Technical Support Associate to act as the primary contact for customers, handling inquiries by phone or electronic channels and resolving simple product issues. You will collaborate with experienced peers to report and resolve routine design or maintenance problems, and you will document resolutions to support knowledge sharing.

You will learn to leverage automation tools to identify root causes and contribute to process improvements, while building knowledge through

Qualifications

• Experience in solving basic technical issues and documenting steps.
• Ability to create troubleshooting guides and contribute to Knowledge Base articles.
• Willingness to escalate more complex problems to senior team members.

Responsibilities

• Serves as a point of contact for customers via phone, electronic channels, or in-person.
• Troubleshoots and resolves simple issues with assigned Oracle products.

Skills

Customer support

Troubleshooting

Communication

Team collaboration

Documentation

Tools

Knowledge Base

Automation tooling

Job description

Oracle US is seeking a Technical Support Associate to act as the primary contact for customers, handling inquiries by phone or electronic channels and resolving simple product issues. You will collaborate with experienced peers to report and resolve routine design or maintenance problems, and you will document resolutions to support knowledge sharing.

You will learn to leverage automation tools to identify root causes and contribute to process improvements, while building knowledge through