Support Engineer I - Customer Tech Troubleshooter

Socket.dev; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Accessibility accommodations

Volunteer programs

Job summary

Oracle is seeking a customer support specialist in Orlando to act as the first point of contact for customers, handling inquiries by phone and email and providing technical troubleshooting for Oracle products.

You will coordinate with more experienced peers to escalate and resolve routine reliability and maintenance issues, maintain service requests and documentation, and help create knowledge base articles.

Qualifications

• Experience providing technical support to customers.
• Ability to document issues and solutions clearly.
• Familiarity with knowledge base creation is a plus.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Provide technical troubleshooting for Oracle products and resolve simple issues.
• Coordinate with senior peers to escalate and resolve routine reliability and maintenance issues.
• Maintain service requests and product documentation.
• Assist internal teams and stakeholders on diverse customer situations.
• Leverage automation tooling to identify root causes and suggest process improvements.

Skills

Customer support

Technical troubleshooting

Documentation

Team collaboration

AI tooling awareness

Tools

Oracle products

Job description

Oracle is seeking a customer support specialist in Orlando to act as the first point of contact for customers, handling inquiries by phone and email and providing technical troubleshooting for Oracle products.

You will coordinate with more experienced peers to escalate and resolve routine reliability and maintenance issues, maintain service requests and documentation, and help create knowledge base articles.