Strategic Technical Success Manager

Socket.dev; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

Flexible time off

401(k)

Wellness stipends

Parental leave

Mental health benefits

ESPP

Job summary

Amplitude is the leading AI-first digital analytics platform. We are seeking a Senior Technical Success Manager, Strategic, to own deployments and outcomes across a portfolio of strategic customers.

You will guide cross-functional teams, drive adoption, renewals, and expansion, and translate customer needs into product improvements. This role blends technical fluency with strategic account leadership to deliver measurable business impact.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or similar roles in B2B SaaS.
• 3+ years leading enterprise software deployments with data governance focus.
• 2+ years managing a portfolio of 8-10 Strategic accounts.
• Experience co-owning renewals and contributing to expansion pipelines.
• Excellent communication skills across engineers to C-level executives.
• Expert-level project management in a fast-paced environment.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 10 accounts from presales through renewal.
• Lead deployment planning, kickoff meetings, scoping, and delivery coordination.
• Track and manage risks and issues to prevent delays.
• Monitor portfolio health with AI signals and accelerate adoption and renewals.
• Drive product adoption with live working sessions and new use cases.
• Maintain success plans from onboarding through renewal, with milestones.
• Produce executive business reviews tying Amplitude usage to business impact.
• Partner with Account Executives on renewals and expansion opportunities.
• Serve as voice of the customer to inform product strategy and delivery.
• Develop repeatable plays and share best practices across the team.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity & Self-Sufficiency

AI Innovation

Job description

Amplitude is the leading AI-first digital analytics platform. We are seeking a Senior Technical Success Manager, Strategic, to own deployments and outcomes across a portfolio of strategic customers.

You will guide cross-functional teams, drive adoption, renewals, and expansion, and translate customer needs into product improvements. This role blends technical fluency with strategic account leadership to deliver measurable business impact.