Senior Technical Customer Success Lead

Sentry; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Inclusive workplace

Diverse team culture

Customer-focused environment

Job summary

Sentry is hiring a Technical Customer Success Manager to ensure effective customer onboarding and maximize platform value. This role requires strong technical acumen and collaborative skills to assist clients in achieving their business goals.

You will work closely with various stakeholders, advocating for customer needs and driving product adoption. If you have a passion for technology and customer success, this is the role for you.

Join Sentry in shaping the future of application monitoring and success!

Qualifications

• 5+ years of experience in Customer Success or customer-facing roles.
• Strong understanding of software development life cycle and cloud-native applications.
• Ability to work with multi-geographical customers.

Responsibilities

• Become a Sentry product expert and support customers.
• Drive customer success through onboarding and value realization.
• Collaborate with sales team to identify expansions.

Skills

Technical background

Communication abilities

Customer success experience

DevOps understanding

SaaS passion

Education

BA/BS in CS or related field

Tools

Application monitoring tools

Software release tools

Job description

Sentry is hiring a Technical Customer Success Manager to ensure effective customer onboarding and maximize platform value. This role requires strong technical acumen and collaborative skills to assist clients in achieving their business goals.

You will work closely with various stakeholders, advocating for customer needs and driving product adoption. If you have a passion for technology and customer success, this is the role for you.

Join Sentry in shaping the future of application monitoring and success!