Senior Technical Services Engineer Remote Support

Remote Jobs

United States

Remote

USD 120,000 - 180,000

Full time

6 days ago

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Job summary

Remote Jobs in the United States is seeking a Senior Technical Services Engineer to ensure customer success for WEKA’s enterprise customers. You will work with cutting-edge technologies and top-tier clients, resolving complex issues and aligning with engineering to improve service.

Collaborating with account teams, you will gain deep insight into customer requirements, document issues, and contribute to knowledge sharing.

Qualifications

5+ years in customer-facing technical roles in enterprise infrastructure.
Strong Linux troubleshooting across storage, networking, virtualization.
Advanced knowledge of networking protocols and HPC environments.
Experience with Kubernetes, containers, and cloud platforms.

Responsibilities

Serve as primary liaison between customers and Engineering to address feature gaps and reliability.
Troubleshoot and resolve issues, escalating to engineering when needed.
Reproduce customer issues in a lab environment.
Provide feedback to engineering to improve supportability and usability.
Support pre-sales engineers, partners, and resellers with technical expertise.
Proactively monitor WEKA systems using remote tools to identify issues.
Own, track, and document customer issues via the ticketing system.
Communicate clearly with customers and internal teams, advocating customer concerns.