Senior Cloud-Native Support Engineer (Remote)

engineeringjobs.net, Inc.; Town of Montana (WI); Remote; USD 120,000 - 137,000; Full time

Benefits offered by this job

Stock options

Health, vision, dental insurance (100%

Unlimited time off

Parental leave: 18/12 weeks

Remote-first culture

Monthly stipend for remote setup

Biannual destination summits

Job summary

engineeringjobs.net, Inc. is seeking a Senior Technical Support Engineer based in the United States. You will serve as a key technical partner for enterprise customers, resolving complex issues across cloud-native technologies and open source tooling.

The role combines hands-on troubleshooting with strong customer communication and cross-functional collaboration. This remote-first position offers on-going learning, knowledge sharing, and opportunities to influence product improvements while

Qualifications

• 5+ years of experience supporting enterprise customers.
• 3+ years of hands-on experience with Linux, Docker, and Kubernetes.
• Strong understanding of DevOps and cloud-native technologies (CI/CD, GitHub, Helm Charts, Terraform).
• Experience with AWS, Azure, or GCP; AWS EKS is a plus.
• Excellent written and verbal communication skills.
• Kubernetes certifications such as CKA, CKAD, CKS, or KCSA preferred.

Responsibilities

• Act as frontline technical support expert, triaging and resolving complex issues.
• Analyze problems across Linux, Docker, Kubernetes, GitHub, Helm, Terraform, CI/CD.
• Escalate complex issues to Engineering with context and docs.
• Maintain proactive customer communication and meet SLAs.
• Translate technical concepts for technical and non-technical audiences.
• Create knowledge base content to improve support outcomes.
• Independently manage support queue and drive issues to resolution.
• Collaborate with Engineering and Customer Success to improve processes.
• Share knowledge and contribute to continuous learning.
• Participate in on-call rotation for after-hours support.

Skills

Cloud-native

DevOps

Troubleshooting

Customer communication

Education

Bachelor's degree in STEM or equivalent

Tools

Linux

Docker

Kubernetes

GitHub

Terraform

Helm Charts

Job description

engineeringjobs.net, Inc. is seeking a Senior Technical Support Engineer based in the United States. You will serve as a key technical partner for enterprise customers, resolving complex issues across cloud-native technologies and open source tooling.

The role combines hands-on troubleshooting with strong customer communication and cross-functional collaboration. This remote-first position offers on-going learning, knowledge sharing, and opportunities to influence product improvements while