Senior Technical Services Engineer - Remote
HealthEdge Software, Inc.
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Job summary
HealthEdge is seeking a Technical Services Engineer to deliver advanced application support and incident management for the GuidingCare platform. You will liaise with engineering, product, and infrastructure to ensure system availability and customer success.
The role emphasizes root-cause analysis, data operations, configuration management, and cross-functional collaboration across time zones in a remote US setting. A strong focus on healthcare IT is preferred.
Qualifications
- Bachelor's degree in Computer Science or related field.
- 4–6 years of enterprise software experience in technical/support roles.
- Strong SQL development and data analysis skills.
- Experience troubleshooting complex production incidents across app and DB layers.
- Ability to communicate effectively with technical and non-technical stakeholders.
Responsibilities
- Monitor, triage, and resolve production incidents across severity levels.
- Communicate status updates and SLA targets to customers and stakeholders.
- Coordinate hotfixes with Engineering and Infrastructure teams.
- Perform root cause analyses using logs, data, and diagnostics.
- Write and execute complex SQL queries for troubleshooting and data correction.
- Support configuration management across QA, UAT, Training, and Production.
Skills
Education
Tools
Job description
HealthEdge is seeking a Technical Services Engineer to deliver advanced application support and incident management for the GuidingCare platform. You will liaise with engineering, product, and infrastructure to ensure system availability and customer success.
The role emphasizes root-cause analysis, data operations, configuration management, and cross-functional collaboration across time zones in a remote US setting. A strong focus on healthcare IT is preferred.
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