Senior Technical Service Supervisor

LATICRETE International; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental

Job summary

LATICRETE International is seeking a Senior Technical Service Supervisor to lead daily operations of a technical service team focused on building materials installation systems. You will guide architects, contractors, and distributors on material selection and installation procedures for specific applications.

Strong leadership and construction-methods knowledge are essential. Minimum 7 years in construction + 3 years in technical support, with Associate degree or equivalent.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills.
• Excellent interpersonal, written and verbal communication skills.
• Knowledge of architecture and construction methods.
• Detailed knowledge of LATICRETE product line, applications, construction practice and materials.
• Fluency in 2nd language preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Management of technical service representatives (attendance, scheduling, staff meetings, performance evaluations).
• Analysis of technical activities, report trends and needs.
• Create new/revised technical data sheets (TDS’s) and technical advisories/documents.
• Provide technical Service to architects, contractors and distributors, to advise on proper materials selection and installation procedures for specific applications.
• Review and preparation of technical documents; architectural details and specifications to advise on proper materials selection for specific applications.
• Supervise the investigation and settlement of customer service and product complaints diplomatically and professionally within authorized limits.
• Coordinate incoming requests for technical service and training with sales and field technical representatives.
• Follow up requests from field representatives and distributors for telephone contact with contractors and architects.
• Coordinate and participate in job site assistance.
• Represent technical department in management meetings and ISO quality system /management reviews.
• Review/approval of technical literature and data sheets.
• Coordinate technical service NAP’s.
• Conduct technical service department audits at satellite facilities, as required.
• Writing of technical service articles and tips in monthly newsletter and industry articles as required.

Skills

Supervisory skills

Technical service experience

Interpersonal communication

Architecture & construction methods

Team coordination

Education

Associate degree or equivalent experience

Tools

ERP systems

CRM systems

Oracle EnterpriseOne

CRM OnDemand

Microsoft Office (Word, Excel, PowerPoint)

Job description

LATICRETE International is seeking a Senior Technical Service Supervisor to lead daily operations of a technical service team focused on building materials installation systems. You will guide architects, contractors, and distributors on material selection and installation procedures for specific applications.

Strong leadership and construction-methods knowledge are essential. Minimum 7 years in construction + 3 years in technical support, with Associate degree or equivalent.