Senior Technical Service Manager — Lead Field Operations & Growth

RESA Power; Shelton (CT); On-site; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Company-paid life insurance

401k with matching

Paid time off

Paid holidays

Job summary

RESA Power in Shelton, CT is seeking a Technical Service Manager to lead day-to-day operations of the location, mentor a team of technicians, and drive growth through strong business practices.

The role requires scheduling, quoting, safety oversight, and maintaining customer relationships while ensuring profitability and compliance with NEC, NFPA, OSHA. Travel up to 100% may be required. You will work with senior leaders to implement improvement initiatives.

Qualifications

• Associate degree or equivalent experience with 5+ years in field.
• Knowledge of NETA, NEC, OSHA, NFPA.
• Experience with MCCs, breakers, relay testing or military power programs.
• Heavy industrial/utility experience and ability to troubleshoot complex issues.
• Flexible hours and travel; able to work out-of-town.
• Proven leadership and mentoring skills.
• Strong communication; able to meet deadlines and juggle tasks.
• Customer-focused and safety-conscious.

Responsibilities

• Manage day-to-day operations of location/department.
• Hire, train, coach, and conduct reviews for direct reports.
• Schedule local team and coordinate with other managers.
• Provide technical options, prepare quotes, and review test reports.
• Maintain customer relationships and handle communications.
• Review jobs for profitability and drive continuous improvement.
• Prepare reports and ensure safety practices with HSE.
• Flexible hours including weekends and nights as needed.
• Ensure compliance with regulatory laws.
• Maintain NETA certification and pursue next level testing.
• Perform other duties as assigned.

Skills

Leadership

Mentoring

Project management

Communication

Scheduling

Customer focus

Education

Associate degree or equivalent experience

Job description

RESA Power in Shelton, CT is seeking a Technical Service Manager to lead day-to-day operations of the location, mentor a team of technicians, and drive growth through strong business practices.

The role requires scheduling, quoting, safety oversight, and maintaining customer relationships while ensuring profitability and compliance with NEC, NFPA, OSHA. Travel up to 100% may be required. You will work with senior leaders to implement improvement initiatives.