Senior Technical Service Engineer - Refinery Catalysts

W. R. Grace & Co.; Maryland; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

Flexible Workplace with core hours

Retirement Plans

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

Grace, a leading catalyst and materials company, seeks a specialist in hydroprocessing technical services to support refinery accounts and catalyst technologies. You will monitor catalyst performance, assist startups, and provide technical analyses for customer proposals.

Reporting to the Director, Technical Services, you will travel up to 40% and work remotely with diverse teams, ensuring high-quality customer solutions and collaboration with R&D and Sales.

Qualifications

• 7+ years of refinery experience with understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.

Responsibilities

• Provide technical service for Grace’s hydroprocessing catalyst technologies and act as primary technical contact for assigned refinery accounts.
• Build strong customer relationships with refinery accounts and support catalyst loadings and unit startups.
• Conduct customer site visits for technical reviews and data updates; interpret operating data and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, ensuring procedures meet Grace and customer standards.
• Address customer operating questions and provide process troubleshooting; escalate complex issues as needed.
• Develop technical analysis and inputs for customer proposals and value propositions with Sales.
• Provide unit operating data to R&D and translate findings into customer recommendations.
• Manage multiple customer activities concurrently with autonomy in a remote setting.

Skills

Refinery experience

Hydroprocessing design

Data analysis

Technical communication

Equipment understanding

Project planning

Remote collaboration

Travel availability

Hydroprocessing equipment

Education

B.S. Chemical Engineering

Job description

Grace, a leading catalyst and materials company, seeks a specialist in hydroprocessing technical services to support refinery accounts and catalyst technologies. You will monitor catalyst performance, assist startups, and provide technical analyses for customer proposals.

Reporting to the Director, Technical Services, you will travel up to 40% and work remotely with diverse teams, ensuring high-quality customer solutions and collaboration with R&D and Sales.