Technical Service Manager

W. R. Grace & Co.; Maryland City (MD); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

Tuition Reimbursement

Retirement Plans

Paid Vacation and Holidays

Flexible Workplace with core hours

Job summary

W. R. Grace & Co. seeks an experienced Technical Service Specialist to support hydroprocessing catalyst technologies for refinery accounts. The role emphasizes building strong customer relationships, data-driven performance reviews, and collaboration with Sales on value propositions.

The position requires 7+ years in refinery hydroprocessing, knowledge of related equipment, and the ability to travel up to 40%. Remote collaboration and autonomous work are essential in this role.

Qualifications

• S. in Chemical Engineering or related technical field.
• 7+ years refinery experience in hydroprocessing.
• Knowledge of refining technology, operations, and economics.
• Ability to travel up to 40%.
• Demonstrated ability to present data and recommendations to customer management.

Responsibilities

• Provide technical service for hydroprocessing catalyst technologies and serve as primary technical contact for refinery accounts.
• Conduct site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, ensuring safety and Grace/customer standards.
• Develop inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and translate findings into customer recommendations.
• Manage multiple customer activities remotely with a high degree of autonomy.

Skills

Technical communication

Remote work capability

Customer-facing

Education

B.S. in Chemical Engineering

Tools

Hydroprocessing equipment knowledge

Data analysis

Job description

Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Responsibilities

• Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.
• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.

Qualifications

• S. in Chemical Engineering or a related technical field.
• 7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Understanding of how equipment functions in the field and of overall plant operations.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
• Ability to travel up to 40% (typically 20–30%).
• Knowledge of hydroprocessing-specific equipment.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• Paid Vacation and Holidays
• Tuition Reimbursement

Please, no phone calls or emails.