Senior Technical Service Engineer - Refining Catalysts

W. R. Grace & Co.; Oregon; Hybrid; USD 123,000 - 169,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

Grace Wellness Program

Flexible Workplace with core hours

Retirement Plans

401(k) Company Match

Paid Vacation and Holidays

Parental Leave

Tuition Reimbursement

Donation Match Program

Job summary

Grace is a leading global supplier of catalysts and hydroprocessing technologies seeking a senior Technical Service Specialist to support refinery accounts.

You will be the primary technical contact, monitor catalyst performance, assist with loadings and startups, and contribute to customer proposals while collaborating with Sales and R&D. Travel up to 40% and remote work flexibility are required.

Qualifications

• B.S. in Chemical Engineering or related technical field.
• 7+ years of refinery experience with hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with ability to develop and communicate customer value propositions.
• Understanding of equipment function in the field and overall plant operations.
• Ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to customer management.
• Ability to work independently and in a remote environment with diverse teams.
• Ability to travel up to 40% (typically 20-30%).
• Ability to obtain a TWIC credential, if not already held.

Responsibilities

• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
• Work safely in a refinery environment.

Skills

Refinery experience

Data analysis

Education

B.S. in Chemical Engineering

Related technical field

Job description

Grace is a leading global supplier of catalysts and hydroprocessing technologies seeking a senior Technical Service Specialist to support refinery accounts.

You will be the primary technical contact, monitor catalyst performance, assist with loadings and startups, and contribute to customer proposals while collaborating with Sales and R&D. Travel up to 40% and remote work flexibility are required.