Technical Service Manager

W. R. Grace & Co.; Maryland; A distancia; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Life Insurance and Disability

Flexible Workplace with core hours

Retirement Plans

Paid Vacation and Holidays

Tuition Reimbursement

Descripción de la vacante

Grace, a leading catalyst and materials company, seeks a specialist in hydroprocessing technical services to support refinery accounts and catalyst technologies. You will monitor catalyst performance, assist startups, and provide technical analyses for customer proposals.

Reporting to the Director, Technical Services, you will travel up to 40% and work remotely with diverse teams, ensuring high-quality customer solutions and collaboration with R&D and Sales.

Formación

• 7+ years of refinery experience with understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.

Responsabilidades

• Provide technical service for Grace’s hydroprocessing catalyst technologies and act as primary technical contact for assigned refinery accounts.
• Build strong customer relationships with refinery accounts and support catalyst loadings and unit startups.
• Conduct customer site visits for technical reviews and data updates; interpret operating data and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, ensuring procedures meet Grace and customer standards.
• Address customer operating questions and provide process troubleshooting; escalate complex issues as needed.
• Develop technical analysis and inputs for customer proposals and value propositions with Sales.
• Provide unit operating data to R&D and translate findings into customer recommendations.
• Manage multiple customer activities concurrently with autonomy in a remote setting.

Conocimientos

Refinery experience

Hydroprocessing design

Data analysis

Technical communication

Equipment understanding

Project planning

Remote collaboration

Travel availability

Hydroprocessing equipment

Educación

B.S. Chemical Engineering

Descripción del empleo

Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Responsibilities

• Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.
• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.

Qualifications

• S. in Chemical Engineering or a related technical field.
• 7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Understanding of how equipment functions in the field and of overall plant operations.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
• Ability to travel up to 40% (typically 20–30%).
• Knowledge of hydroprocessing-specific equipment.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• Paid Vacation and Holidays
• Tuition Reimbursement

Please, no phone calls or emails.