Technical Service Manager

W. R. Grace; Columbia (MD); On-site; USD 123,000 - 169,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Wellness Program

401(k) Company Match

Paid Vacation & Holidays

Parental Leave

Tuition Reimbursement

Donation Match Program

Job summary

Grace, a Standard Industries company, seeks a specialist-level Technical Service professional to support hydroprocessing catalyst technologies across refinery accounts. You will be the primary technical contact, monitor catalyst performance, assist with unit startups, and contribute to customer proposals.

The role requires 7+ years refinery experience and a B.S. in Chemical Engineering, with strong data analysis and the ability to travel up to 40%.

Qualifications

• B.S. in Chemical Engineering or related field.
• 7+ years refinery experience with hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics; ability to communicate customer value.
• Understanding of field equipment and overall plant operations.
• Ability to plan, schedule, and manage multiple activities.
• Ability to present data and recommendations to customer management.
• Ability to work independently and in remote environments; interact with diverse teams.
• Willingness to travel up to 40% (typical 20–30%).
• TWIC eligibility, if not already held.

Responsibilities

• Serve as the primary technical contact for refinery accounts; build customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site; follow safety standards.
• Address operating questions and troubleshoot processes; escalate complex issues as needed.
• Develop technical inputs for customer proposals with Sales.
• Provide unit operating data to R&D and translate findings into recommendations.
• Manage multiple customer activities concurrently with autonomy in a remote setting.
• Work safely in a refinery environment.

Skills

Refinery experience

Hydroprocessing knowledge

Data analysis

Customer communication

Technical presentations

Remote work capability

Travel willingness

TWIC eligibility

Equipment knowledge

Education

B.S. in Chemical Engineering

Job description

Annual Wage Range: $123,188.00 - $169,383.50

Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses

Benefits: U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.

Responsibilities

• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
• Work safely in a refinery environment.

Required Qualifications

• B.S. in Chemical Engineering or a related technical field.
• 7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Understanding of how equipment functions in the field and of overall plant operations.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
• Ability to travel up to 40% (typically 20–30%).
• Ability to obtain a TWIC (Transportation Worker Identification Credential), if not already held.

Preferred Qualifications

• Knowledge of hydroprocessing-specific equipment.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Grace Wellness Program
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• 401(k) Company Match
• Paid Vacation and Holidays
• Parental Leave
• Tuition Reimbursement
• Company Donation Match Program

Nearest Major Market: Baltimore