Senior Technical Program Manager - AI-Driven IT Delivery

Salesforce; Indianapolis (IN); On-site; USD 150,000 - 248,000; Full time

Job summary

Salesforce seeks an experienced Senior Technical Program Manager to lead programs within IT Delivery Services, supporting IT Experience Engineering. This role coordinates cross-functional teams across product management, engineering and vendors to drive large-scale initiatives.

The ideal candidate has 7+ years in technical program management, strong leadership and executive communication, and advanced knowledge of Agile/SAFe.

Qualifications

• 7+ years of Technical Program Management experience in a highly matrixed environment.
• 3+ years executing technical programs/projects in a hybrid delivery model (Waterfall & Agile).
• Must have exposure to managing programs in an agile model (Scrum, Kanban, SAFe).
• Project Management Professional (PMP) certification
• Agile certifications (Scrum Master, SAFe).
• Must have previous experience managing programs in the IT Experience Engineering space.

Responsibilities

• Manage programs/projects through the entire program/project lifecycle with cross-functional teams.
• Collaborate with product management, engineering, and cross-functional teams to define scope, deliverables, resources, and timing.
• Engage with senior leaders to track status and secure alignment and sign-offs.
• Identify risks, issues, dependencies and develop mitigation plans; coordinate with other TPMs.
• Drive program meetings, decisions, and governance to ensure business goals are met.
• Maintain comprehensive project documentation and status reporting.
• Drive continuous improvement and coordinate cross-team priorities.
• Coordinate leadership readouts on program status and metrics.

Skills

Leadership

Communication

Cross-functional leadership

Program management

Agile/SAFe

Executive communication

Problem solving

Self-starter

AI tools usage

Education

PMP certification

Agile certifications

Job description

Salesforce seeks an experienced Senior Technical Program Manager to lead programs within IT Delivery Services, supporting IT Experience Engineering. This role coordinates cross-functional teams across product management, engineering and vendors to drive large-scale initiatives.

The ideal candidate has 7+ years in technical program management, strong leadership and executive communication, and advanced knowledge of Agile/SAFe.